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Honua Kai Resort & Spa

Frequently Asked Questions

Q: Is Honua Kai Resort & Spa’s beach sandy?

A: Yes, our beach is very sandy. The property spans across a sizeable beach front for all to relax and enjoy without being too close to others. The beach itself is sandy enough for safe swimming and there are also coral/reefy areas in the ocean that make it fun for exploration and snorkeling.

Q: What is your cancellation policy?

A: Cancellation must be received by 5:00pm HST twenty-one (21) days prior to arrival to avoid a two (2) nights penalty and applicable taxes. Reservations will not be considered cancelled until a cancellation number has been obtained by our reservations department. Cancellations made within twenty-one days shall be penalized for two (2) nights plus applicable taxes.

For Travel Dates between December 21 - January 5: Cancellations must be received by November 01st 5:00pm HST to avoid a full forfeiture of deposit.

Q: Can we book activities when we arrive?

A: We do have a full service concierge desk that can assist you with booking your desired Maui activities post-arrival. We highly suggest reviewing and booking your activities pre-arrival on our activities page to ensure your reservation and desired dates.

Q. I can find better rates on other sites, what is the difference and what is the best way to book?

A. We are the official on-site rental management company and operate the check in/out reception desk.  When you book with us directly or with your preferred travel agent, you get the complete “resort experience” and not just a room rental. Click here for a better peace of mind and confidence in knowing that you are booking with a reputable company.

Q. How windy is the property?

A. Maui and Hawaii in general offers great weather year round, however depending on season, just like anywhere else, Mother Nature takes it course. Depending on season and time of day trade winds may pick up providing cool breezes from mountain to sea.

Q: Do you have group travel rates available?

A: The more, the merrier! Honua Kai Resort & Spa does offer special room rates for groups booking 10 rooms or more. For more information call 1-877-395-6350 or email: groups@honuakai.com to get started today.

Q. How distracting is the construction from the neighboring resort?

A. The Westin Kaanapali Ocean Resort project is expected for completion in early 2017. Unless you have confirmed a “Hard Hat” Rate you should have no impact by this project. Once you are within the resort, noise levels and visibility are nonexistent.

Q: Is there an in-room smoking policy?

A: All of the Honua Kai Resort & Spa rooms are designated non-smoking rooms.  We do have designated smoking areas throughout the resort.

Q: Is there a resort fee?

A: When booking directly with Honua Kai Resort & Spa, a $29 resort fee is charged to ensure the best service and experience for our guests. The resort fee includes preferred rates for beach and pool services and the Fitness Center, wired and wireless internet, in-suite safe, complimentary valet parking, in-suite starter kit, unlimited local and toll-free telephone calls and preferred rates on long-distance calls.

Q: Is there an airport shuttle?

A: Unfortunately, there is no airport shuttle. We do offer a great room + car package, when booking directly with Honua Kai Resort & Spa. Or you may contact an on-site concierge to further assist with shuttle arrangements and options.

Q: Can I book a specific room in the resort?

A: We offer 3 Bedroom Specialty Suites by specific room numbers only. Otherwise, Honua Kai Resort & Spa reserves by room type and not specific room numbers, providing you more options and the best room placements. All of our suites are furnished and designed equally to ensure quality and consistency.

Q: Is Wi-Fi available throughout the resort?

A: Yes. This is included with the daily resort fee, and a benefit when you book with Honua Kai directly. Wi-Fi is available in all suites and throughout common resort areas. When booking with other rental companies this may vary.

Q: Are there a lot of kids?

A: Honua Kai Resort & Spa was designed with everyone in mind. We are considered a family-friendly resort, but we also cater to couples and business travelers. Our resort amenities and service locations are well thought out so everyone can enjoy their stay, whether for business, romance or kid friendly fun!


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